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5px;border-radius:10px;background:var(--gold);color:#0a0a0f;font-size:10px;font-weight:700}.online-dot{position:absolute;bottom:0;right:0;width:10px;height:10px;background:var(--green);border-radius:50%;border:2px solid var(--bg-card)}.chat-item-avatar{position:relative;width:34px;height:34px;min-width:34px;border-radius:50%;background:linear-gradient(135deg,var(--gold),var(--gold-light));display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;color:#0a0a0f}.chat-item-info{flex:1;min-width:0;display:flex;flex-direction:column;gap:1px}.chat-item-preview{font-size:11px;color:var(--text-sec);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.chat-item-meta{display:flex;flex-direction:column;align-items:flex-end;gap:3px;min-width:fit-content}.msg-area{flex:1;overflow-y:auto;display:flex;flex-direction:column}.msg-list{flex:1;overflow-y:auto;padding:20px;display:flex;flex-direction:column;gap:10px}.msg{display:flex;flex-direction:column;max-width:72%}.msg.visitor{align-self:flex-start}.msg.agent,.msg.bot{align-self:flex-end}.msg.system{align-self:center;max-width:100%}.msg-bubble{padding:10px 14px;border-radius:12px;font-size:13px;line-height:1.5;word-break:break-word;white-space:pre-wrap}.msg.visitor .msg-bubble{background:var(--bg-card);border:1px solid var(--border)}.msg.agent .msg-bubble{background:linear-gradient(135deg,#d4a84333,#f4e4a01a);border:1px solid rgba(212,168,67,.3)}.msg.bot .msg-bubble{background:#3b82f61a;border:1px solid rgba(59,130,246,.2)}.msg.system .msg-bubble{background:none;color:var(--text-muted);font-style:italic;font-size:12px;text-align:center}.msg-sender{font-size:11px;font-weight:600;margin-bottom:2px;color:var(--text-sec)}.msg.agent .msg-sender{color:var(--gold);text-align:right}.msg.bot .msg-sender{color:var(--blue);text-align:right}.msg-time{font-size:10px;color:var(--text-muted);margin-top:2px}.msg.agent .msg-time,.msg.bot .msg-time{text-align:right}.msg-input-bar{display:flex;align-items:center;gap:10px;padding:12px 16px;border-top:1px solid var(--border);background:var(--bg-card);flex-shrink:0}.msg-input{flex:1;padding:10px 14px;background:var(--bg-input);border:1px solid var(--border);border-radius:var(--radius-btn);color:var(--text);font-size:13px;outline:none;transition:border .15s}.msg-input:focus{border-color:var(--gold)}.msg-send-btn{width:40px;height:40px;border-radius:var(--radius-btn);background:linear-gradient(135deg,var(--gold),var(--gold-light));border:none;cursor:pointer;font-size:18px;display:flex;align-items:center;justify-content:center;color:#0a0a0f;transition:filter .15s}.msg-send-btn:hover{filter:brightness(1.15)}.msg-send-btn:disabled{opacity:.4;cursor:not-allowed}.info-header{display:flex;align-items:center;justify-content:space-between}.info-field{display:flex;flex-direction:column;gap:3px}.info-label{font-size:10px;color:var(--text-muted);text-transform:uppercase;letter-spacing:.5px;font-weight:600}.info-value{font-size:13px;color:var(--text-sec)}.stat-number{font-size:28px;font-weight:700;color:var(--gold)}